The following items cannot be returned:
• Opened perfume bottles
• Used products
• Products without original packaging
• Products damaged by misuse or mishandling
Additionally, damaged or incorrect items are not accepted for return under this policy.
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be issued through:
• Original payment method, or
• Exchange for another product of equal value
Refund processing times may vary depending on the payment provider.
Customers are responsible for return shipping costs unless otherwise stated.
Shipping fees are non-refundable.
For return requests, please contact:
Email: support@zodiacperfumes.com
Phone: +971 55 609 9805
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