Return & Refund Policy
Return & Refund Policy – Zodiac Perfumes
We want our customers to be satisfied with their purchases. Please read our return and refund policy carefully before placing an order.
We want our customers to be satisfied with their purchases. Please read our return and refund policy carefully before placing an order.
Customers may request a return within 7 days of receiving the product.
After 7 days from the delivery date, unfortunately we cannot offer a return or exchange.
To qualify for a return, the following conditions must be met:
• The product must be unused and unopened
• The product must be in its original packaging
• The product must be in the same condition as received
Products that do not meet these conditions may not be eligible for return.
The following items cannot be returned:
• Opened perfume bottles
• Used products
• Products without original packaging
• Products damaged by misuse or mishandling
Additionally, damaged or incorrect items are not accepted for return under this policy.
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be issued through:
• Original payment method, or
• Exchange for another product of equal value
Refund processing times may vary depending on the payment provider.
Customers are responsible for return shipping costs unless otherwise stated.
Shipping fees are non-refundable.
For return requests, please contact:
Email: support@zodiacperfumes.com
Phone: +971 55 609 9805
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